Privacy Policy

1. Scope

This Privacy Policy applies to:

• The LaneLogic desktop application;
• LaneLogic installers, updates, model downloads, and documentation;
• LaneLogic websites and download pages;
• Licence activation, account, subscription, and payment workflows;
• Support, diagnostics, beta testing, and user communications.

This Privacy Policy does not apply to third-party websites, payment processors, app stores, cloud providers, or services that have their own privacy policies.

2. Local/offline video processing

LaneLogic's desktop application uses traffic video files selected by the user to perform vehicle detection, trajectory review, turning movement count analysis, and related study workflows.

By default, this processing happens locally on your computer. LaneLogic does not need to upload your raw traffic videos to the LaneLogic website, LaneLogic servers, or any cloud processing service in order to generate vehicle counts in the desktop application.

For normal desktop processing:

• The video files you select are read and processed by the LaneLogic application on your computer;
• Raw video files are not uploaded to LaneLogic by default;
• Local study databases, movement definitions, calibration settings, exports, and reports remain on your device unless you choose to share them;
• LaneLogic does not need to receive raw traffic footage to generate turning movement counts on your computer.

You may choose to send us files for support, debugging, model improvement, validation, or troubleshooting. Those files may include videos, images, screenshots, study files, exports, logs, system information, or diagnostics. If you send those materials to us, we will use them for the purpose for which they were provided and for related product improvement, support, security, and quality purposes.

3. Personal information we may collect

Depending on how you use LaneLogic, we may collect the following categories of information.

4. How we use personal information

We may use personal information to:

• Provide, activate, licence, update, secure, and support LaneLogic;
• Create and manage accounts, subscriptions, trials, beta access, invoices, and renewals;
• Verify entitlement and prevent licence misuse, fraud, abuse, or unauthorized access;
• Respond to support requests, bug reports, product feedback, and inquiries;
• Troubleshoot errors, crashes, compatibility problems, installer issues, and performance issues;
• Improve detection quality, workflows, exports, templates, documentation, and user experience;
• Communicate about updates, security issues, service changes, support matters, billing, and administrative notices;
• Comply with legal, accounting, tax, security, regulatory, and professional obligations;
• Enforce our agreements and protect our rights, users, systems, and services.

We limit collection, use, and disclosure to purposes that are reasonable and appropriate in the circumstances.

5. Consent and choices

By using LaneLogic, creating an account, activating a licence, submitting a form, contacting support, purchasing a subscription, or sending us files, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.

You may choose not to provide certain information, but that may prevent us from providing licensing, downloads, support, updates, billing, or other requested services.

You may withdraw consent where permitted by law. If you withdraw consent needed to provide the Software, licensing, or support, some features may no longer be available.

6. Disclosure of personal information

We may disclose personal information to:

• Service providers that help us operate licensing, hosting, downloads, email, support, payment, storage, security, analytics, or development workflows;
• Payment processors and billing providers;
• Professional advisers, such as lawyers, accountants, insurers, and security consultants;
• A purchaser, successor, or potential transaction party in connection with a merger, acquisition, financing, restructuring, or sale of assets;
• Authorities, courts, regulators, or other parties where required or permitted by law;
• Other parties with your consent or at your direction.

We do not sell raw traffic videos or customer study files.

7. Service providers and cross-border processing

LaneLogic may use service providers located in Canada, the United States, the European Economic Area, the United Kingdom, or other jurisdictions. Personal information may be processed or stored in those jurisdictions and may be subject to lawful access by courts, governments, or authorities in those places.

We use contractual, technical, and organizational safeguards intended to protect personal information handled by service providers.

8. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide LaneLogic, maintain records, comply with legal obligations, resolve disputes, enforce agreements, secure systems, and support users.

Typical retention principles include:

• Account, licence, billing, and transaction records may be retained for legal, tax, accounting, and business record purposes;
• Support communications may be retained to provide ongoing support and improve the product;
• Diagnostic files and user-provided project materials should be retained only as long as needed for the support, debugging, validation, or improvement purpose for which they were provided, unless a longer period is required or authorized;
• Local files stored by the desktop application remain under your control on your device unless you share them with us.

You may request deletion of personal information, subject to legal, security, billing, backup, dispute-resolution, and legitimate business retention needs.

9. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

No system is perfectly secure. You are responsible for protecting your devices, passwords, licence keys, project files, exports, backups, and videos.

If you believe personal information has been compromised in connection with LaneLogic, contact us promptly at support@lanelogic.ca.

10. Privacy breaches

If we become aware of a privacy breach involving personal information under our control, we will assess the incident and take reasonable steps required by applicable law, which may include notifying affected individuals, regulators, or other organizations where required.

11. Access and correction

You may request access to personal information we hold about you, or ask us to correct inaccurate or incomplete personal information, subject to legal limits.

To make a request, contact us at support@lanelogic.ca. We may need to verify your identity before responding.

12. Customer and user responsibilities

LaneLogic users are responsible for deciding whether and how they may lawfully collect, process, retain, share, and report on traffic video and related project data.

Before using LaneLogic with video that may contain people, vehicles, licence plates, homes, businesses, private property, or other potentially identifying information, you should consider your own obligations, including:

• Client, employer, municipality, road authority, research, or procurement requirements;
• Applicable privacy and access-to-information laws;
• Notice, consent, signage, minimisation, masking, retention, deletion, and access requirements;
• Professional obligations and quality-control procedures;
• Secure storage and transfer of project files.

13. Children and minors

LaneLogic is intended for professional, organizational, academic, and research use. It is not directed to children, and we do not knowingly seek to collect personal information from children through our website or licensing systems.

14. Marketing communications

We may send product, update, administrative, support, and transactional messages. Where required, commercial electronic messages will include required identification and unsubscribe mechanisms.

You may unsubscribe from marketing emails, but we may still send non-marketing messages about your account, licence, subscription, security, support, or transactions.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users, such as through the Software, installer, website, email, release notes, or account portal.

Continued use of LaneLogic after an updated Privacy Policy becomes effective means you accept the updated Privacy Policy.

16. Contact

Questions, access requests, correction requests, deletion requests, or privacy concerns may be sent to:

LaneLogic Privacy Contact
Email: support@lanelogic.ca